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Requirements
A Captivate e-learning project by 3rd party vendor halted due to failures. Team needed help working under a time crunch with potential for missing a tight deadline. I was brought in to help salvage the work and manage the timeline. |
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Solution
Met with existing designer, reviewed all assets and determined where would be the best areas to spend our time. The timing on each slide required tightening especially where key concepts were being relayed. Project was completed on time, within budget, and client was pleased. |
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Requirements
Client wanted extremely creative and eye catching video to teach support team about the top call drivers in regards to billing. They had no external talent and budget to spend on the training. |
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Solution
Created a throwback theme of Mission Impossible using stills and narration to get the concepts across. Inexpensive but eye catching nonetheless. |
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Requirements
Faced with a major upgrade to a paperless filing system and little budget, the executive team faced a problem of how to educate an international staff of 800 on the changes that would impact their daily work. Online seemed like the right solution but team struggled with how to get employees to actually spend the time needed to learn the new program. |
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Solution
Created an online video library, with each 2-3 minute video corresponding to a specific task that was performed frequently though out the day. These videos were then posted on a company-wide SharePoint site so that all staff could access them at any time of day. |
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Requirements
Client had existing training that needed to be updated for a new business unit which was being launched. Some information and procedures needed updating as a result of the new business vertical. |
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Solution
Take existing information and modify as needed to meet the requirements of the new division. Using an SME, I was able to quickly discern what was viable and where I needed to spend my time. Updating activities and examples proved to be just what was needed. Training was delivered on an extremely tight turn with new hires able to hit the desk and be effective immediately. Sample content (right) was turned into an e-learning activity that required user to match surface types with diagram. |
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Requirements
Client wanted to leverage the existing repository of data they had online for all employees. Did not want employees to spend time off the job but wanted to have something in place where they could easily access information as needed when they had downtime or an immediate problem. |
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Solutions
Micro learning training that gave them the appropriate resources at their fingertips. This program was put into a learning portal where everyone had access and their time spend was tracked. |
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Requirements
Acquisition of a company required the creation of a new customer service role, called in-home expert (IHX), that had no existing training. Client needed to quickly train employees in new skills as well as how to team successfully with installation technicians. Existing Help Desk Support employees were hand-chosen for the role of IHX. With existing knowledge of the services and product lines and high marks in customer satisfaction, they were ready and eager to move into this in-home role. Solution
I wrote the Design Document and from there created an ILT that had a participant and facilitator guide. Training topics consisted of hardware, satellite technology, product plans and people skills. Once the training was complete, it became evident that there were a lot of moving pieces to remember so a Field Guide was created to aid the rep in their new role. |
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